FREQUENTLY ASKED QUESTIONS

Orders cannot be modified after they are placed. The order will have to be canceled. Cancellations must be submitted within 12 hours of order otherwise, it cannot be canceled. All order are non-refundable after the 12 hour window. Please double check your order's size and color before completing purchase.

Typically, products will be fulfilled in 2-7days. However, please allow 3 to 6 weeks for some products inventory can be limited due to COVID. You will receive an email with your tracking information when it has been shipped out!

Shipping usually takes the following time once fulfilled: USA: 2-7 business days Canada: 5-10 business days World: 10-20 business days

www.shoptylermark.com ships worldwide to all countries except Cuba, Iran and North Korea.

International shipments may incur customs fees. Policies and rates vary per country, and the fee is usually based on a variety of factors including but not limited to weight, value, and or size. We do not charge in advance for customs fees since it varies for each country. You are responsible for pay the customs fees for your merchandise.

If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and make sure you entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, though it will have to be at your cost.

All sales are final. Please double check your order's size and color before placing it. Please contact us by filling out the contact us form at the bottom of the home page. If you need to cancel your order you must notify us with in 12 hours of placing your order. Once the order goes into production, it is final. If there is an issue with quality or you received the wrong item please send us a message in the contact us form at the bottom of the home page. Please include your order number. The request must be made within 30 days of receiving your item.

Please allow 3-5 business days for your item to be processed. Refunds typically take 2-3 business days to appear in your account once they’ve been processed, but can occasionally take up to 5 business days.

If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future. We are only able to process a refund or exchange for damaged and/or incorrect items within 30 days from the date you received the order. Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by filling out the contact us form on the bottom of the www.shopwithzody.com home page. We’ll resolve your issue as soon as possible! We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.

Often times the images used on the store are digital mock-ups of what the product is intended to look like. This will typically vary once the product is created and shipped out. Feel free to reach out to our team if you feel that the product you received differs greatly from the digital mock-up on the store. Be sure to send a photo or two so our team can see the difference to better help you.